Flexible Call billing and Calling time measurement

Refined call billing

VoiceMaster provides refined configuration for call billing. Administrators can select which call legs can take part in the process of call duration.
Flexible call billing based on call duration.
Flexible call billing based on the phone number through which the call enters the system. The system supports ANI/PIN prefix/Username/Caller ID/IP address authentication.
Flexible granularity of rounding call minutes.
Grace periods and additional call adjustment billing policies.
IVR integration with the selected billing policies.

Two sides of system interaction

End user interaction
CRM In the case of end users of the system, online billing functionality is expossed throuhg the CRM web site where users can manage their accounts and purchase calling time and view detailed calling history records. End users of resellers and Corp. Clients can also use the CRM to see rates related to them as well as manage their accounts.
Browser based Administrative console for managed services.
In the case of managed services resellers, corporate clients can access information related to their system activity. The look of the Administrative console is customized to expose only information related to them.
Administrative interaction
Administrative console - allows for full feature control of the system.

Supported Client accounts

End User accounts
These are regular end users of the system making the actual calls;
Reseller accounts
These are the accounts of resellers of the service the managing company provides.
Corporate accounts
These are the accounts of corporations which use the system with special type of billing. With this type ot service many users are bound to one corporate account.
Wholesale accounts
These are the accounts, the system uses to identify wholesale telecom clients that utilize the infrastructure of the management company.

End user management

Per user defined rates;
Per user defined currency;
Monthly Email statements;
Online Statements;
User defined profiles;
Per user balance;
Detailed Call History per user/call with attached routing/billing information per call;
Effective Rates calculator listing effective rates for each user.

Flexible Rates Policies

Floating model for rates
Administrators can form rates for users based on a provider rate and adding adjustments reflecting profit/expenses. This model is floating model because the final effective rate for a user is bound to a provider rate that can fluctuate. The binding algorithm can be either with abvsolute or relative (percentage) margins.
Fixed model for rates
Administrators can form rates for users based on a flat rate.
Per user rate adjustments
Separate Reseller rates
Separate Corporate account rates
Separate Provider and wholesale rates

Flexible PIN Batch Management

The system provides batches of PINs for Resellers and Corporate accounts. This is suitable for printing calling cards and selling them from kiosk type of sale points or for online sale of calling cards. The system provides:
Fine granularity of batch activation
Detailed information of current status of already generated and activated PINs
Flexible Import/Export of Batch PINs

Comprehesive Reports

Accounting Reports
Revenue reports
Expenses reports
Detailed call history reports for agents like Resellers,
Corporate accounts, Wholesalers and Billing Providers
Flexible Export of all reports.
Rich data presentation - Table/2D - 3D chart data presentation
System Reports
Low Balances
Transactions
Batch Statistics
Balance Alerts (additional module)
Currency Management (additional module) - the system can support multiple currencies e.g. the system can support separate currency for each user. The currency propagates to the CRM web site.

Billing Management Tools

Global Rate tool for management of reseller/wholesaler/provider/system rates
Tool for calculating call costs along with detailed routing information for a sample call.

Flexible Billing

Types of users
Users can be both prepaid, postpaid or regular.

Prepaid
The system allows for automatic creation of batches of user accounts for prepaid services. These are suitable for selling Internet cards.

Postpaid
Postpaid account have the flexibility of payments at the end of a set billing period.

Regular
Regular end users can register and administer their accounts including recharging their accounts through the online CRM site.

All users can recharge their accounts.

Reseller structure

VoiceMaster supports Resellers, Wholesalers and Providers with flexible comission schemes and rate adjustment.

Types of billing

The system supports time based and volume based billing.

Reporting and Invoices

Reporting and invoice management is performed via browser based console. Supported features:

Accounting Reports
Revenue reports
Expenses reports
Detailed call history reports for agents like Resellers,
Corporate accounts, Wholesalers and Billing Providers
Flexible Export of all reports.
Rich data presentation - Table/2D - 3D chart data presentation
System Reports
Low Balances
Transactions
Batch Statistics
Balance Alerts (additional module)
Currency Management (additional module) - the system can support multiple currencies e.g. the system can support separate currency for each user. The currency propagates to the CRM web site